For your convenience, we are pleased to offer you online shopping. By using this site you are agreeing to our terms and conditions

SUBSTITUTION:

Flowers and colours are subjected to availability and season. We cannot guarantee your flowers will be the same as the image provided. Every arrangement will be unique in their own way. We will try and keep the style, feel and tones as similar as possible. Minimum of 48 Hours notice is recommended so we can do our best to fulfill your order. Call us if you have any queries.

Orders for roses may require 48 hours to ensure you receive the colours specified. Note: you can add some details into ‘Delivery Instructions” with your request.

If we have to make a dramatic replacement we will notify you by email. A response will be required if you choose for us to not go ahead within 2 hours of your order.

DELIVERIES: Deliveries are made between 9am and 7pm.

We guarantee same day delivery….

Residential Delivery – order by 2pm /Business Delivery order by 1pm.

SATURDAY: Orders must be place by 12pm

SUNDAY & PUBLIC HOLIDAY: No deliveries on these days (except for Valentine’s Day & Mother’s Day). Extra charges apply

Mother’s Day nursing home deliveries will be made prior to Saturday. Due to absence in staff in the homes it is very difficult to get access to the building. We are unable to delivery on Saturday and Sunday.

HOUR DELIVERY – If you you require specified delivery times you will need to call us directly to organise it. Additional charges will apply. Please ring for requested delivery times. We can only offer you AM or PM delivery request if orders are placed 24 hours ahead.

NO RECIPIENT AT HOME – By using our delivery service you agree for our courier to use their best discretion as to whether they can find a secure place to leave your flowers, in the case there is no one to receive them. A calling card or text message will be left to notify the recipient of what we have done. We cannot accept responsibility once they have been delivered. 

Flowers left on the premises without a vase will be left in a container of water. We will find a shady and hidden spot.

WINE DELIVERY – We will require ID for Flowers with wine delivery. We can not leave alcohol unattended without a signature. We will contact the recipient to make this arrangement.

If we are unable to leave the flowers and they need to come back to us. A re-delivery fee may be charged. Arrangements will be made with either the recipient or the sender.

CARE INSTRUCTIONS:

We go to great lengths to find you the freshest flowers each season brings. However, we are dealing with natures beauty and there are a few things like weather and season that may affect the quality of your flowers.

If you follow these simple steps you should get the best out of them.

  • Trim stems on an angle and place them in water as soon as possible (roses prefer to be trimmed under water)
  • Always use a clean vase and clean water.
  • Change water daily or every two days. Trim approximately 2cm off stems.
  • Keep flowers away from air-conditioners, heat, direct sunlight and drafts, these are elements that will drastically shorten flowers life span.
  • Remove brown petals from roses (This will spread to the stem causing it to rotting).
  • Remove wilted and dying petals and foliage.

Flowers will last 4 to 10 days depending on different varieties. Not all flowers are equal. Some flowers are hardier than others.

If your flowers have not lasted for 2 days, and we feel confident that you have followed the care instructions we will be happy to replace them.

You will need to contact us within this time and provide us with a photo. We do require that you return the old flowers when we deliver your replacement.

CANCELLATION:

We do not refund orders placed within 48 hours. Orders cancelled outside the 48 hour delivery time will be refunded 50% of your order. Refunds may only be refunded from the account which it was charged.

CONFIDENTIALITY:

Your information will only be used for the purpose of this delivery.

We respect your privacy and will not disclose or sell to any other party your private details for any other purpose.

The site has a SSL certificate clearance to protect your details online.

We also use a secure firewall to protect your information.

If you have any concerns, please call us directly on (08) 7225 7539